06考研英语冲刺12大主题经典范文 11（大学英语作文）
Writing(2)
小作文
范文11：A Memo(备忘录)
To: the secretary
From: the manager
Xiao Zhang,
We have decided to refund the customer who had purchased a flawed product from our company. Please write a letter to him informing him of our decision and arrange for him to get the refund.
Since the quality of our product and service is vital to the well-being of our company, any complaint from our customers must be heeded immediately. You did a fine job by telling me duly. Thank you.
Manager Li
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